Shipping and Manufacturing
Our company handcrafts all products, and processes ready to ship orders within 1 WEEK. Oftentimes, orders process faster than that but we can’t guarantee a faster processing time. Made to order items and custom work can take 2-4 weeks to create depending on how many orders are in front of yours.
HANDMADE DISCLAIMER
The product(s) you receive might vary slightly in color from the product picture. This is due to differences in computer monitors and that everyone sees colors differently. We try to edit our photos as true to the actual color as we can. We cannot guarantee that the color you see accurately portrays the true color of the product.
SHIPPING
Our company ships through the following carriers
* USPS
International shipping is not available at the moment.
We do our best to apply fair shipping costs to each order.
TIMELINE
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need additional time to be handmade if it is not marked as ready to ship.
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@thecharmedrabbit.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@thecharmedrabbit.com and send your item to:
The Charmed Rabbit
9904 Hawthorn Hill Court
Manassas, VA 20110
Shipping
To return your product, you should mail your product to:
The Charmed Rabbit
9904 Hawthorn Hill Court
Manassas, VA 20110
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us
Have a question, or want a product recommendation? Get in touch.